Last Updated: 22/09/2023
1. Refund Eligibility
1.1. At Nelum Fashion, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may be eligible for a refund, subject to the conditions outlined in this policy.
2. Returns and Exchanges
2.1. To initiate a return or exchange, please contact our customer support team at contact@nelumfashion.com within 7 days of receiving your order.
2.2. To be eligible for a refund or exchange, the item must be unused, in its original condition, and in the original packaging. We may request photos or other documentation to assess the condition of the product.
3. Non-Returnable and Non-Refundable Items
3.1. The following items are not eligible for return or refund:
- Personalized or custom-made products
- Items marked as “Final Sale”
- Earrings or other pierced jewelry (for hygiene reasons)
- Undergarments or swimwear (for hygiene reasons)
4. Return Shipping
4.1. Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part (e.g., wrong item shipped or a defective product).
5. Refund Process
5.1. Once we receive your returned item and verify its eligibility, we will process your refund within [number of days] days. Refunds will be issued to the original payment method used for the purchase.
6. Exchanges
6.1. If you wish to exchange an item, please contact us to arrange the exchange. Additional shipping charges may apply.
7. Cancellations
7.1. If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a refund. If the order has been shipped, you will need to follow our return process.
8. Contact Us
8.1. If you have any questions or concerns about our refund policy or need assistance with a return or exchange, please contact our customer support team at contact@nelumfashion.com.