Last Updated: 22/09/2023
1. Shipping Destinations
1.1. Nelum Fashion offers shipping to customers within Sri Lanka. Please note that shipping availability may vary depending on your location.
2. Processing Time
2.1. Orders are typically processed and shipped within 3 business days after payment is received, unless otherwise stated. Business days exclude weekends and holidays.
3. Shipping Methods
3.1. We offer the following shipping methods:
- Standard Shipping: Estimated delivery time is 2-4 days.
- Express Shipping: Estimated delivery time is 1-2 days.
3.2. Shipping costs vary based on the selected shipping method and destination. Customers can view shipping costs during the checkout process.
4. Order Tracking
4.1. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your shipment.
5. International Shipping
5.1. For international orders, please note that customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
6. Shipping Delays
6.1. While we make every effort to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather, customs inspections, or carrier delays. We appreciate your understanding in such situations.
7. Delivery Issues
7.1. If you experience any issues with the delivery of your order, please contact our customer support team at contact@nelumfashion.com for assistance. We will do our best to resolve any problems promptly.
8. Contact Us
8.1. If you have any questions or concerns about our shipping policy or need assistance with a shipment, please contact our customer support team at contact@nelumfashion.com.